Return & Refund Policy
At Aurachain, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help with our flexible return and exchange policy.
1. Return & Exchange Window
You have up to 7 days from the date of receiving your order to request an exchange, and up to 3 days to request a full return.
2. Conditions for Returns
To be eligible for a return or exchange, please ensure that:
- The item is unused, unworn, and in the exact same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You have the receipt or proof of purchase.
3. Damaged or Faulty Items
If you receive a defective or damaged product, please take a clear photo/video of the item along with your order details and send it to our support email immediately. We will arrange a replacement or full refund for you at no extra cost.
4. Non-Returnable Scenarios
We cannot accept returns or exchanges based on personal expectations that were not mentioned on our product description page, or items damaged due to personal misuse.
5. How to Start a Return
To request a return or exchange, please contact our team at:
Email: Aurachaine@gmail.com